Returns & Exchanges

At ZBiotics, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, we offer a 30-day return and exchange window for all unworn products in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, download and print the pre-paid shipping label provided via email to ensure tracked delivery back to our warehouse.

3

Pack Your Items

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

4

Drop Off and Track

Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing